How we work

From First Conversation to Ongoing Improvement.

Five stages, scaled to the size of the work. Whether it is a new application, a product rollout or monthly bookkeeping, you receive clear deliverables at every step.

The five stages

What happens — and what you receive.

  1. 01

    Discover

    We talk with the people who do the work, review your current systems, workflows and records, and agree what success looks like.

    Your involvement

    Short interviews and access to relevant systems or sample records.

    You receive

    A summary of findings, priorities and recommended next steps.

  2. 02

    Define

    We turn findings into a scope: the solution or process design, responsibilities on both sides, assumptions, timeline and cost.

    Your involvement

    Review the proposal and confirm priorities.

    You receive

    A written scope, timeline and cost estimate.

  3. 03

    Build & Configure

    We develop software, configure products and cloud environments, or set up accounting and payroll workflows — sharing progress at regular check-ins.

    Your involvement

    Feedback on working increments and timely answers to questions.

    You receive

    Working increments to review and regular progress updates.

  4. 04

    Validate & Launch

    Testing, data migration and reconciliation checks, your acceptance review, user training and a planned go-live.

    Your involvement

    User acceptance testing and go-live sign-off.

    You receive

    A tested release, trained users and handover documentation.

  5. 05

    Support & Improve

    Optional ongoing maintenance, monitoring, monthly finance services or a roadmap of further improvements — agreed to your needs.

    Your involvement

    Agree the support scope that suits your business.

    You receive

    A support arrangement with clear responsibilities.

Ways to engage

Choose the way we work together.

The same process applies to each — the depth of each stage changes with the work.

Defined-scope project

A defined piece of work — a new application, a migration, an integration or a books clean-up — with agreed scope and deliverables.

Discuss a project

Product implementation

A MacroEdge software product configured to your workflows, with data migration, training and e-invoicing integration where needed.

Request a demo

Ongoing services

Recurring work such as monthly bookkeeping, payroll runs, application maintenance or infrastructure support.

Discuss ongoing support

Questions

Common questions.

Can we engage you for just one service?

Yes. Each service can be engaged on its own. We'll point out connections with other areas where they would help, but you decide the scope.

Do we need a detailed specification before contacting you?

No. A clear description of the problem is enough to start. Discovery exists to turn that into a scope you can review.

Can your software products be changed to fit our process?

Products are configured during implementation. Where you need something the product doesn't cover, our custom software team can scope an extension.

Who owns the software you build for us?

Ownership and licensing are agreed in writing as part of the scope for each engagement, so they are clear before work begins.

Do you provide banking, investment or payment services?

No. Our financial practice provides accounting, bookkeeping, payroll and U.S. tax preparation support. We are not a bank and do not offer investment advice, lending or payment processing.

Start a conversation

Tell Us What You Want to Build or Improve.

Share the problem in your own words. We'll reply by email and suggest a practical next step — whether that's a product demo, a scoped project or a short discovery call.